Zender v3.3

We are very excited to release this new version of zender. In this release, we have moved the WhatsApp feature to stable. This WhatsApp has added support for media messages and other types. It also now requires self-hosting of the WhatsApp server binary.

We are really thankful to our customers who kept on supporting us during the past few months. It was really tough for us because of the multiple financial issues we had due to fraudulent sponsors.

This update also includes a campaign management system. When you send bulk messages via SMS or WhatsApp, a campaign log is created on a separate page. The campaign can be paused, resumed, and deleted. More plans for the improvement of these features are currently on the way.

We have also updated the gateway app. The FCM part is now more optimized and faster than ever. 

It is also now possible to limit the message sending of the devices per day or month. This can be modified when you edit the device. The ability to link a device to multiple user accounts was also removed because it was causing critical issues with the partner system.


The zender plugins are now updated to support v3 of zender. For the Perfex and WooCommerce plugins, we added the WhatsApp capability. A plugin for Rise CRM will also be released in the coming weeks or sooner.

We have also created a tracking system for our customers. On this tracker, you will be able to see our progress in developing Zender. We hope this will reduce the anxiety caused by our sudden silence when updating Zender. To access the tracker, please click the "DevTracker" button in the sidebar of the support forums.

Migration files for v2 to v3 are now available. Please follow the migration instructions in the official documentation.

Update instructions for v3.1.2 to v3.3 are also located in the official documentation.

Changelog v3.3

  • Moved WhatsApp to stable version. Self-hosting is now required.
  • Send quota will now also count failed messages for both SMS and WhatsApp
  • Resend button is now always enabled
  • Moved bulk sending buttons to campaign manager
  • Random send interval is now enabled by default for SMS
  • Fixed hanging of tables because of realtime refresh
  • Fixed documentation issues on Nginx servers
  • Fixed QR code scan not working when account was created via social login
  • Fixed dashboard navigation styling issues
  • Fixed 3rd party gateway controller handler
  • Fixed Twilio gateway controller
  • Fixed gateway app offline data controller
  • Fixed copy button translations
  • Fixed notification listener minor issues
  • Fixed received message issue with date
  • Fixed API tester issues in the API documentation
  • Fixed an issue where WhatsApp transactions are not counting in the subscription page
  • Fixed an issue where creating use in the admin panel gives Invalid Request error
  • Fixed issue with editing of android devices
  • Fixed WhatsApp forbidden error when marking messages
  • Fixed a bug in WhatsApp bulk sender
  • Fixed social login issues
  • Fixed an issue where PayPal payment gives unlimited credits to user
  • Added the ability to send media, list, button and template message in WhatsApp
  • Added campaign management system
  • Added the ability to repeat daily, monthly, yearly or custom days of scheduled messages
  • Added the ability to set daily and monthly sending limit of SMS per device
  • Added the ability to change date and clock format of the system per user
  • Added minimum payout settings
  • Added commission system in partner system
  • Added the ability to modify user credits in admin API
  • Added gateway apk upload alert for admins
  • Added a new button in the admin panel for refreshing socket communication token
  • Added message ID in the received message API
  • Added device online status in the devices page and API
  • Added campaign management to API
  • Added copy device unique ID button in the devices page
  • Added WhatsApp connection status in the WA accounts page
  • Added the ability to send WhatsApp chats to groups
  • Added WhatsApp groups fetcher
  • Added UltimateSMS gateway controller: https://bit.ly/2L2vFMJ
  • Added 66biolinks shortener controller: https://bit.ly/2Qg50QR
  • Added Yourls shortener controller: https://bit.ly/3CQYhqE
  • Added Switchy.io shortener controller: https://bit.ly/3MpCCZz
  • Added Spanish language
  • Added Japanese language
  • Added Korean language
  • Added Marathi language
  • Added Norwegian language
  • Added Portuguese language
  • Added Romanian language
  • Added Russian language
  • Added Slovak language
  • Added Serbian language
  • Added Swedish language
  • Added Swahili language
  • Added Thai language
  • Added Turkish language
  • Added Vietnamese language
  • Added Yoruba language
  • Added Chinese language
  • Updated English language
  • Updated Arabic language
  • Updated Bengali language
  • Updated German language
  • Updated French language
  • Updated Hausa language
  • Updated Hindi language
  • Updated Hungarian language
  • Updated Indonesian language
  • Updated Igbo language
  • Updated Italian language
  • Updated Hebrew language
  • Updated documentation


Changelogs / Zender
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Comments 105

  1. Offline
    Webcode_
    Webcode_ [Customers] 12 October 2022 00:43
    +1

    This is so cool 😁 I have one problem with language LANG_UNDEFINED

    https://prnt.sc/hGcYpKe0dHt4

    Thank you very much....

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 12 October 2022 00:45
      0

      Please see https://docs.titansystems.ph/zender/updation/system/#update-languages for the language update guide.

      We are not updating the languages automatically; you will have to manually update them yourself.

      Complaint
    2. Offline
      Webcode_
      Webcode_ [Customers] 12 October 2022 01:16
      0

      Thank you working for me !

      Complaint
  2. Offline
    DhandsomeB
    DhandsomeB [Customers] 12 October 2022 01:05
    +1

    Awesome! Good job!

    Just curious of anyone else has updated to this version already? I'm just making sure it is stable and won't cause issues with existing installation of v3.1.2 -- it's always scary to upgrade  😐 

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 12 October 2022 01:34
      +1

      Webcode_ above have updated successfully.

      Complaint
  3. Offline
    DhandsomeB
    DhandsomeB [Customers] 12 October 2022 02:13
    0

    So I updated, and it seemed successful, after taking care of the language updates manually. Thanks for all your hard work and improving this script!

    So I went back to my scheduled messages because part of the upgrades affected scheduled messages. I had scheduled messages that had to be repeated yearly. The instruction was to put 365 to repeat at same year/month/day/time. When I did that and hit SAVE, the values changed to 127... All my scheduled messages that repeated yearly (on different dates) defaulted to the same 127 days once saved. Is it supposed to do that?

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 12 October 2022 02:23
      0

      Can you send us a screenshot via chat?

      Complaint
      1. Offline
        DhandsomeB
        DhandsomeB [Customers] 12 October 2022 02:37
        0

        Done. Thanks!

        Complaint
  4. Offline
    sanyto
    sanyto [Customers] 12 October 2022 12:17
    0

    Question before Migration v2-v3:

    1. What happen to my user data their contacts, api, device, schedule message etc. after migration? 

    2. What if i don't want to have Whatsapp service it that possible? Actually i don't know how to use ssh im not a very tech guy. 

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 12 October 2022 14:28
      0

      Hi, you can read more of the migration here: https://docs.titansystems.ph/zender/updation/migration/

      A feature to allow disabling WhatsApp or SMS will be added in the next version.

      Complaint
  5. Offline
    Infopartizan
    Infopartizan [Customers] 12 October 2022 18:31
    0

    After updating to 3.3, I observe two problems:

    1. WA accounts are not saved on the site after scanning the QR code. In the application on the phone, you can see that the session is being created. But it doesn't show up on the site. All settings are correct according to the instructions.

    2. APK application for android constantly asks to update to the latest version. Made a new assembly with a new version of the application. But when installed on the phone, the application asks for an update again. Re-updating does not solve the problem.

    Why did you install this online chat? It is impossible to communicate through it. Messages are deleted after a while.

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 12 October 2022 19:00
      0

      1. This is only isolated in your case because curl cannot connect to the server where your zender is installed.

      2. As we have said in the chat, please change the apk version to 1 then rebuild the apk.

      The chat will only reset if your IP is changing.

      Complaint
      1. Offline
        Infopartizan
        Infopartizan [Customers] 12 October 2022 19:31
        0

        1. The problem with adding an account was solved. It was necessary to register the IP address and domain of the service in the etc/hosts file - 100.200.60.204 site.com
        2. This worked too. You just need to set the number 1 in the APK version of the application and rebuild it.

        Complaint
      2. Offline
        contrerasojedaandres
        contrerasojedaandres [Customers] 20 October 2022 01:04
        0

        I have the same problem as point 1. if I have curl enabled and the whatsapp server is on the same server as the script. please help

        Complaint
        1. Offline
          norielle
          norielle [Engineers] 20 October 2022 01:24
          0

          Please chat with us, we are online now.

          Complaint
  6. Offline
    DhandsomeB
    DhandsomeB [Customers] 12 October 2022 22:13
    0

    Aside from WhatsApp, I noticed these issues after updating existing installation of v3.1.2 to v3.3:

    (1) I can no longer receive SMS messages in the dashboard. I can only send messages. Before the upgrade, I was receiving messages from my devices without problem.

    (2) Keyword auto-reply stopped working on all registered devices.

    (3) Scheduled messages keeps defaulting to 127 days even when I want them to repeat by setting them for 365 (per instructions)

    (4) Searching for contacts just freezes. The magnifying glass just keeps rotating without displaying any search results

    These are just some of what I've discovered so far. Any idea on what may be causing these?

    I was previously on PHP 7.4 before the upgrade. I switched to PHP 8.1 -- but that didn't resolve any of those issues.

    Thanks for your time looking into these things...

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 12 October 2022 22:37
      0

      It would really help us if you can send us your system/storage/temporary/error.log

      Complaint
      1. Offline
        DhandsomeB
        DhandsomeB [Customers] 13 October 2022 09:56
        0

        Attached is a screenshot of a portion of the Error log



        Complaint
        1. Offline
          norielle
          norielle [Engineers] 13 October 2022 13:57
          0

          Hi, what is your php version?

          Complaint
          1. Offline
            DhandsomeB
            DhandsomeB [Customers] 13 October 2022 20:31
            0

            PHP version 8.1 currently

            I can go lower if that fixes it. But as I mentioned previously, I was in 7.4 when I initially upgraded. But the other day, I switched to PHP 8.1 to see if that would fix the issues but it didn't.

            Complaint
          2. Offline
            DhandsomeB
            DhandsomeB [Customers] 14 October 2022 23:06
            0

            By any chance, did the error log reveal anything about my issue? I still can't receive any messages after this update.

            Complaint
            1. Offline
              norielle
              norielle [Engineers] 14 October 2022 23:14
              0

              Hi, sorry for the late reply. We found the problem why you can't receive messages. It's because of deprecation error on php 8.1. For a temporary fix, please downgrade to php 7.4 at the moment. A permanent fix for the issue will be applied in the next version.

              Complaint
              1. Offline
                DhandsomeB
                DhandsomeB [Customers] 14 October 2022 23:25
                0

                Okay, thanks for the update. Will get that a shot!

                Complaint
              2. Offline
                DhandsomeB
                DhandsomeB [Customers] 14 October 2022 23:29
                0

                Thanks! I downgraded to 7.4 and started getting received messages on the dashboard. I appreciate all your work on this wonderful script!

                Complaint
                1. Offline
                  norielle
                  norielle [Engineers] 15 October 2022 05:22
                  0

                  Hi, can you try this. Open and edit system/controllers/device.php and replace contents with this: https://pastebin.com/raw/jMR8vqqa

                  Try receive in php 7.4 then upgrade to php 8.1 then tell us if you will still receive messages. 

                  Complaint
                  1. Offline
                    DhandsomeB
                    DhandsomeB [Customers] 15 October 2022 06:45
                    0

                    Here are the test results after making the changes you have specified on device.php file:

                    Receiving: working on PHP 7.4

                    Receiving: did NOT work on PHP 8.1

                    ** However, it did work on PHP 8.0 **

                    The most stable though has been on PHP 7.4 for me. The other versions caused me problems with other functions: example, searching my Contact list. I don't know why I can't search the contacts in the database using the other PHP versions

                    Complaint
  7. Offline
    ewanly
    ewanly [Customers] 13 October 2022 05:03
    0

    Thank you for the nice & long waited update!

    I updated to v3.3, rebuilt the app and installed the WhatsApp Linux script (all on the same VPS). All working fine so far.

    But when I close the terminal window (PuTTY) the WhatsApp server became not reachable anymore. How to solve this problem?

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 13 October 2022 13:57
      0

      We will update the documentation later for this problem

      Complaint
      1. Offline
        ewanly
        ewanly [Customers] 13 October 2022 22:32
        0

        Okay, thank you! I hope it'll be soon. It's preventing us from using the system

        Complaint
        1. Offline
          norielle
          norielle [Engineers] 14 October 2022 05:27
          0
          Complaint
          1. Offline
            ewanly
            ewanly [Customers] 14 October 2022 06:02
            0

            Thank you very much. It's worked perfectly!

            Complaint
          2. Offline
            ewanly
            ewanly [Customers] 16 October 2022 03:01
            0

            When I asked my question, I'd checked "Subscribed to comments" to keep following up. But now all the communication in this thread is triggering emails notification. I couldn't find a place where I can unsubscribe. 

            Could you guide me please?

            Complaint
            1. Offline
              andrea
              andrea [Engineers] 16 October 2022 07:44
              0

              We have removed your subscription. You can unsubscribe from comments in your profile settings by ticking "Unsubscribe from all articles", then saving.

              Complaint
    2. Offline
      titan_kdk2
      titan_kdk2 [Customers] 13 October 2022 19:56
      0

      before execution make sure you type

      "screen"

      Complaint
  8. Offline
    abimaelciro
    abimaelciro [Customers] 13 October 2022 07:00
    0

    Buenas tardes como podria crear un plugin para un sistema en laravel, es decir quiero usar mi sistema para guardar el registro del cliente en la base de datos de Zender?

    --------------------
    https://wazender.activeitsystem.com
    wazender.activeitsystem.com
    Complaint
    1. Offline
      norielle
      norielle [Engineers] 13 October 2022 13:59
      0

      Hola, puedes usar la API de administración para eso.

      Complaint
  9. Offline
    GeniusItZone
    GeniusItZone [Customers] 13 October 2022 17:22
    0

    Web hook is not working for SMS also i cant see received messages in sms tab of the system, can you please help me see the highlight of the problem

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 13 October 2022 17:23
      0

      Hi, are you online later? Our chat support will be available later, we'll send you a message when our chat support is online so we can assist you better.

      Complaint
      1. Offline
        GeniusItZone
        GeniusItZone [Customers] 13 October 2022 17:27
        0

        yes any time let me know

        Complaint
        1. Offline
          norielle
          norielle [Engineers] 13 October 2022 21:51
          0

          Hi, we are online now.

          Complaint
          1. Offline
            varaprasadav
            varaprasadav [Customers] 14 October 2022 15:35
            0

            hi norielle , I have a weird issue,imunify360 is blocking and removing a few components


            Complaint
            1. Offline
              norielle
              norielle [Engineers] 14 October 2022 17:05
              0

              You will need to add them to whitelist. Most of these web scanners treats file managers as malwares. You can read more about it here: https://bit.ly/3Md2JCV

              Complaint
  10. Offline
    technicalstock
    technicalstock [Customers] 15 October 2022 13:59
    0

    WhatsApp message support emojis or not

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 15 October 2022 16:06
      0

      They are supported.

      Complaint
  11. Offline
    aniszimi
    aniszimi [Customers] 15 October 2022 15:56
    0

    How to setup WhatsApp server in cPanel.

    I want migrate v2 to v3 but this WhatsApp process I can not understand .

    have any tutorial.. pls help

    --------------------
    Anis Zimi
    Complaint
    1. Offline
      norielle
      norielle [Engineers] 15 October 2022 16:15
      0

      Hi, you can install the WhatsApp server if your cPanel has SSH access but we don't really recommend cPanel shared hosting for it. 

      You can keep zender installed in that cPanel then get a separate VPS for the WhatsApp server, you can also run the WhatsApp server at home if you have a pc that runs 24/7.

      Complaint
      1. Offline
        aniszimi
        aniszimi [Customers] 15 October 2022 16:59
        0

        if I update v3 from v2 

        WhatsApp server host is important??

        my shared cPanel have  ssh access 

        At the moment my WhatsApp will work even if it doesn't.

        I will only use SMS service

        --------------------
        Anis Zimi
        Complaint
        1. Offline
          norielle
          norielle [Engineers] 15 October 2022 17:53
          0

          If you will not use WhatsApp, you don't have to host the WhatsApp server. In the coming version, a feature to allow disabling WhatsApp completely is going to be added.

          Complaint
          1. Offline
            aniszimi
            aniszimi [Customers] 15 October 2022 17:57
            0

            So can't I migrate from v2 to v3 now?

            --------------------
            Anis Zimi
            Complaint
            1. Offline
              norielle
              norielle [Engineers] 15 October 2022 20:40
              0

              You certainly can.

              Complaint
  12. Offline
    Infopartizan
    Infopartizan [Customers] 15 October 2022 20:38
    0

    My sent message limits are not displayed correctly.
    The user has just registered.
    He hasn't sent anything yet.

    His Package displays incorrect data, and he cannot send even one message.

    I don't understand how to fix this.

    Changing rates doesn't help.

    Why is this happening? Where is the data about these limits stored? I can't find these values in the database.

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 15 October 2022 20:41
      0

      This is a new bug.
      To fix this, please open and edit system/models/system_model.php and change PHP_INT_MAX to 0 in line 273.

      Complaint
      1. Offline
        Infopartizan
        Infopartizan [Customers] 15 October 2022 20:48
        0

        Thank you. This really solved the problem

        Complaint
  13. Offline
    Infopartizan
    Infopartizan [Customers] 15 October 2022 21:48
    0

    Shorteners cutt.ly and Premium URL Shortener do not work correctly in messages that have variable tags.

    bit.ly and switchy.io work correctly but don't shorten the unsubscribe link. {{unsubscribe.link}}

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 15 October 2022 22:11
      0

      Thanks for the detailed report. We have added this in the dev tracker and will be fixed this weekend for the next version.

      Complaint
  14. Offline
    Infopartizan
    Infopartizan [Customers] 15 October 2022 22:16
    0

    Add a normal HTML editor here.
    Plain text is sent without an editor.
    You need to manually write all the HTML markup.
    Or use an external editor.

    Complaint
  15. Offline
    davidbolivarh
    davidbolivarh [Customers] 16 October 2022 06:57
    0

    Hi. I'm trying to do a new build of the gateway and I get the following message: Your site domain is not allowed to use the purchase code!.

    Complaint
    1. Offline
      andrea
      andrea [Engineers] 16 October 2022 07:40
      0

      Please check your profile settings here in the support forums. You probably added specific domains that can use your purchase code.

      Complaint
      1. Offline
        davidbolivarh
        davidbolivarh [Customers] 16 October 2022 08:18
        0

        My domain was already added, I added it in different ways and it still doesn't work:
        https://smsmasivo.online
        https://www.smsmasivo.online
        smsmassive.online
        www.smsmasivo.online

        Complaint
        1. Offline
          norielle
          norielle [Engineers] 16 October 2022 22:35
          0

          Please send us your site admin credentials so we can check the problem. Please send it via PM.

          Complaint
  16. Offline
    varaprasadav
    varaprasadav [Customers] 16 October 2022 22:01
    0

    Hey can I use the same WhatsApp server for 2 different domains

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 16 October 2022 22:33
      0

      Just add the same WA url and port to the other zender site. Both Zender sites should have the same purchase code that was used on the WA server.

      Complaint
      1. Offline
        Infopartizan
        Infopartizan [Customers] 16 October 2022 23:41
        0

        Is it possible to run a completely new server on a new domain and set up a WA server on it with the same purchase code?

        Complaint
        1. Offline
          norielle
          norielle [Engineers] 17 October 2022 00:00
          0

          Yes. You can also use a single WA server for multiple zender sites.

          Complaint
          1. Offline
            Infopartizan
            Infopartizan [Customers] 17 October 2022 00:09
            0

            But why is this function needed then?

            What's the point of installing a script on another domain if it's impossible to run a WA server there and build a separate APK application?

            Complaint
            1. Offline
              norielle
              norielle [Engineers] 17 October 2022 00:19
              0

              We added that feature because several customers reported that their purchase codes were hacked. To disallow hackers from making use of the purchase codes, the customer can specify the domains that can use the app builder in those settings, which will make the code useless for the hackers.

              You can run the WhatsApp server anywhere and an unlimited number of times. We just mentioned that a single WhatsApp server can be used for multiple sites, so you can save server resources.

              Complaint
              1. Offline
                Infopartizan
                Infopartizan [Customers] 17 October 2022 00:35
                0

                Now everything has become even more incomprehensible.

                Can I run two different services with the same purchase code? On two different VPS servers with two different WA servers and different APK applications. On two different domains.

                Complaint
  17. Offline
    varaprasadav
    varaprasadav [Customers] 16 October 2022 23:46
    0

    I am unable to get WhatsApp to work on Cpanel,it is working fine on hostinger.

    i tried checking PHP.ini and imunify but no use.


    Complaint
    1. Offline
      norielle
      norielle [Engineers] 16 October 2022 23:59
      0

      Hi, we don't really recommend using cPanel for hosting the WhatsApp server. We recommend getting a separate VPS for it.

      PHP.ini and immunify are not needed by the WhatsApp server.

      Complaint
  18. Offline
    varaprasadav
    varaprasadav [Customers] 17 October 2022 00:51
    0

    Let me explain to you in detail,
    I have setup my WhatsApp server on a VPS running ubuntu 20.04 ,

    I have 2 websites

    1 is hosted on hostinger asia server and everything is working without any hiccups.

    2 is hosted on cpanel , I am having issues in whatsapp (unable to reach whatsapp server error is shown)
    but the same whatsapp server is working fine in hostinger.


    just wanted to know if you have any fixes for this

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 17 October 2022 01:22
      0

      Hi, please send me how you are running the binary in the cPanel. Send it via PM.

      Complaint
      1. Offline
        varaprasadav
        varaprasadav [Customers] 17 October 2022 01:52
        0

        Done Please Check Your PM

        Complaint
  19. Offline
    irfan807
    irfan807 [Customers] 17 October 2022 03:17
    0

    Whatsapp Personalization is not working properly when I use {{contact.name}} shortcode it uses the contact name of the first customer/recipients for all customers/recipients 

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 17 October 2022 12:53
      0

      Hi, we are checking this now, and will provide a permanent fix in the next version.

      Complaint
  20. Offline
    ehoffbr
    ehoffbr [Customers] 17 October 2022 10:26
    0

    After the update, Zender is not sending WhatsApp messages anymore... The messages is sending, but is not been received by the customers because of the peer-to-peer security issues.

    The message is going to The cell phone whatsApp, but there is a "security problems" and WhatsApp is not allowing to send the message correctly... The WhatsApp message says that the "security code changed".

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 17 October 2022 12:48
      0

      This might be an issue with your shared hosting server. It might not be allowing editing files on terminal or there might be network restrictions in effect. We actually don't recommend running the WhatsApp server on shared hosting because of these issues, and the hosting provider will likely ban your account because of long-running terminal apps.

      Complaint
      1. Offline
        ehoffbr
        ehoffbr [Customers] 17 October 2022 23:47
        0

        Hi Norielle,

        Do you have any more punctual guesses than I could check on this server of mine, to try to get around the problem? Like, which file should review permissions? As you may have seen in the answer to my other problem, I don't have $$ to hire a VPS at the moment. It would be very interesting if I could make it work on the shared server, since my message volume is low.

        Even about CRON, if you know how to start the process on the default Cron Job screen in CPanel.

        Complaint
  21. Offline
    ehoffbr
    ehoffbr [Customers] 17 October 2022 10:39
    0

    I use a shared server to run Zender... My zender is running in HOST GATOR. I found that is possible to allow SSH in Host Gator and I even could install and run the whatsapp server.

    In the documentation there is the information --> On some servers, there are instances where it automatically kills terminal apps such as these binaries. For that, you can follow this guide to keep the binary running.

    I need help to make this setup about "Always Running" server script in the CPANEL regular CRON JOBS screen. In the documentation there is just a "manual way" to setup this.

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 17 October 2022 12:51
      0

      Hi, shared hosting environments have limited permissions. Creating a custom script will likely not work. Also, cronjobs in cPanel will only work depending on the restrictions imposed by the hosting provider. If you want to start a serious business with Zender, we really recommend getting your own VPS. It has freedom and is usually cheaper than shared hosting.

      Complaint
      1. Offline
        ehoffbr
        ehoffbr [Customers] 17 October 2022 23:40
        0

        Hi Norielle,

        I don't intend to start a serious business with Zender... I use Zender only for my "Access Control System" to send WhatsApp notifications to my System customers (residents and visitors of condominiums).

        Since I don't get any revenue selling Gateway Services, I wasn't planning on paying a VPS just to run that service.

        By any chance, would you allow me to use your WhatsApp Server for the next few days until I find a way to solve these problems of mine? My Clients haven't received any notifications for many days (arrival of parcels at the condo and others), and all my efforts are not working well to find a way to solve the problems without pressure, as these notifications are important to them.

        Complaint
  22. Offline
    es1234
    es1234 [Customers] 17 October 2022 23:00
    0

    Hi, Is it possible to send whatsapp video with with thumbnail?

    Thanks

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 19 October 2022 03:32
      0

      There should be a thumbnail generated when you send.

      Complaint
  23. Offline
    technicalstock
    technicalstock [Customers] 19 October 2022 19:06
    0
    Complaint
    1. Offline
      norielle
      norielle [Engineers] 19 October 2022 19:14
      0

      Hi, can you try uploading the sample images in the builder folder?

      Complaint
      1. Offline
        technicalstock
        technicalstock [Customers] 20 October 2022 13:54
        0

        try many time not working plz help 


        Complaint
  24. Offline
    ehoffbr
    ehoffbr [Customers] 20 October 2022 03:03
    0

    I still without the WhasApp Service running with Zender...

    1) The WhatsApp Server Service (./titansys-whatsapp-linux --pcode="bc5c6..." --host="45.x.x.x") is running in a server not shared (temporary);

    2) I can confirm this because if I write in browser the URL http://45.x.x.x:7001/ I get the return: {"status":200,"message":false,"data":false} 

    3) I have saved the server IP and the Port in Zender System Settings.


    4) BUT, when I try to Add a WhatsApp Account in Zender interface, is not working.

    PLEASE, I need help to make my whatsapp sender runs well...

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 20 October 2022 03:34
      0

      Hi, please chat with us. We are online.

      Complaint
  25. Offline
    technicalstock
    technicalstock [Customers] 20 October 2022 14:36
    0

    how to set auto-run command in 5 minutes to active WhatsApp server because automatic disable and get err massage in add account 

    Complaint
    1. Offline
      technicalstock
      technicalstock [Customers] 20 October 2022 17:51
      0

      I was run the server and sent 300 WhatsApp messages after sending 100 massage stop sending massage our software 

      Complaint
      1. Offline
        norielle
        norielle [Engineers] 21 October 2022 08:16
        0

        Hi, please make sure you setup the Sender cronjob. https://docs.titansystems.ph/zender/getting-started/cron/#sender

        Complaint
  26. Offline
    ehoffbr
    ehoffbr [Customers] 21 October 2022 02:06
    0

    Because the Service was not running well in HostGator, and because the Service was not running well in the dedicated server od my friend, I create an account in DigitalOcean....

    I am trying to Start a WhatsApp Server in one DigitalOcean server... looks like the Service is running on 7001 Port, but when I try to test by http, there is no service running.

    I don´t know more what to do to just have my WhatsApp Gateway run again!!!!

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 21 October 2022 08:13
      0

      Hi, you need to open port 7001 in the firewall to allow incoming and outgoing connections.

      Complaint
  27. Offline
    ehoffbr
    ehoffbr [Customers] 21 October 2022 02:41
    0

    Is there a step-by-step guide to help me to MOVE all my Zender PHP application to another server?

    What files should I change something?

    I am starting to copy all files and dump/restore a database in the new server...

    Regards

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 21 October 2022 08:14
      0

      Hi, moving zender to another server is not covered by the documentation. You will have to do it yourself. You don't have to change anything, just make sure your database name and password will be the same.

      Complaint
      1. Offline
        ehoffbr
        ehoffbr [Customers] 24 October 2022 07:50
        0

        Where is the information about database name and password? ... I can open those PHP files and change the credentials...

        In the new server I rent, this information are different.

        Complaint
  28. Offline
    pakplatform_apps
    pakplatform_apps [Customers] 21 October 2022 20:36
    0

    I am trying to hosting my server into my laptop via power shell, it's showing on PowerShell




    Whatsapp server is running

    But when I going to connect Whatsapp account through web panel it's showing error 

    Attention


    Unable to connect Whatsapp servers!




    Please sir solve my problem I really need your support to set-up my WhatsApp server into my laptop which is running 24/7 ..


    Thanks 






     

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 21 October 2022 20:38
      0

      You need to use a service forwarder to expose your WA server to the internet. You can use ngrok but it's a bit complicated to setup. 

      In the next version, we included a built-in support for ngrok, you can wait for the release.

      Complaint
      1. Offline
        pakplatform_apps
        pakplatform_apps [Customers] 21 October 2022 21:02
        0

        Dear sir please send me manual how to setup ngrok server for internet exposure because after updating website all users gone and my business is stoped.i want start again as soon as possible please 

        Complaint
        1. Offline
          norielle
          norielle [Engineers] 21 October 2022 21:03
          0

          Thee update is going to be released this week, we need your patience to prevent further delays.

          Complaint
          1. Offline
            Regnad1990
            Regnad1990 [Customers] 22 October 2022 20:19
            0

            Today is saturday! It weekend. when is the update coming out?

            Complaint
          2. Offline
            ehoffbr
            ehoffbr [Customers] 25 October 2022 04:08
            0

            Hi Norielle,

            On what day approximately will you release the update? Because I followed all your recommendations and I even rented a VPS and even so the WA server is not connecting.

            Should this update solve my problem?

            Regards, Eduardo (interativx.com.br)

            Complaint
            1. Offline
              norielle
              norielle [Engineers] 25 October 2022 05:32
              0

              In the next version, you can use the Ngrok feature as a last resort and it will surely work.

              Complaint
  29. Offline
    ehoffbr
    ehoffbr [Customers] 24 October 2022 07:53
    0

    What is your reference code for DigitalOcean new users?

    I would like to try to get the $200 bonus.

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 25 October 2022 01:36
      0

      Hi, you don't need a code to get the $200 free credits. You just need to register via this link: https://try.digitalocean.com/freetrialoffer/

      Complaint
      1. Offline
        ehoffbr
        ehoffbr [Customers] 25 October 2022 03:15
        0

        When I received this discount link I already had my account created. 

        If you or any other DigitalOcean customer give me the referral code, I might still get the bonus.

        Complaint
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