Zender v3.9.8-fix-102525

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Dear Valued Customers,

We are excited to announce the official release of Zender v3.9.8-fix-102525 with much-needed fixes.

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Changelog v3.9.8-fix-102525

  • Updated WA server modules
  • Fixed an issue with package editing
  • Fixed an issue with SMS API sending
  • Fixed some minor bugs in flow builder
  • Fixed minor WA server issues
Changelogs / Zender
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Comments 36

  1. Offline
    Sergiozaninotti
    Sergiozaninotti [Customers] 27 October 2025 03:21
    +1

    Hello! I’d like to know when it will be possible to retrieve the WhatsApp contact’s profile photo and username — these are extremely important data for creating personalized solutions!

    Another question: how can we access the messages sent by the WhatsApp instance? This is necessary so that, when the AI is active and the user sends a message, it can automatically disable the AI. This is also extremely important for handling human support...

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 27 October 2025 03:27
      0

      We do not have plans for that currently.

      Complaint
      1. Offline
        Sergiozaninotti
        Sergiozaninotti [Customers] 28 October 2025 11:40
        0

        Okay, but if there's AI-powered response functionality, how can these responses be paused for human assistance? The AI ​​is chatting simultaneously while the user sends a message—this is completely wrong!

        Complaint
        1. Offline
          norielle
          norielle [Engineers] 28 October 2025 11:48
          0

          There is a "Pause" node in the flow builder, you can try checking that.

          Complaint
          1. Offline
            Sergiozaninotti
            Sergiozaninotti [Customers] 30 October 2025 02:33
            0

            I understand that there’s an option for this in the flow builder, but that only works to pause within a specific flow. Ideally, if the message wasn’t sent by the AI, the conversation should be paused. A simple variable like $fromMe to identify whether the message was sent by the user and then pause would already solve the problem. I’m sure many clients are struggling with this issue, because sometimes a human replies before reaching the pause flow, and the AI keeps talking! I’ve been receiving many complaints about this.

            Complaint
  2. Offline
    Friends4it
    Friends4it [Customers] 27 October 2025 07:02
    +1

    Is there a way to update the binaries without losing the existing WhatsApp Connections?
    On SAAS Model, it's not convenient for the end user to find it disconnected every other day (when we push a new update)

    Regards.

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 27 October 2025 11:26
      0

      Hi, you won't lose the existing connections when you update.

      Complaint
  3. Offline
    ahmedraafat200
    ahmedraafat200 [Customers] 27 October 2025 14:39
    0

    how to update the whatsapp binaries on vps without losing the existing connections ?

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 28 October 2025 11:47
      0

      You will not lose connections when you update. There is a slight delay before reconnection when you restart the WA server, this is by design so the WA accounts has a grace period to prevent duplicated connections which causes premature disconnection.

      Complaint
  4. Offline
    OmniLinks
    OmniLinks [Customers] 28 October 2025 03:52
    0

    Sorry to say, but from the last few updates that you pushed this month. mostly devices disconnected.

    Most times all devices and sometimes half of devices.  Right now, an update on v3.9.8-fix-102525. 40 devices disconnect. Client disappointed about these issues.

    Complaint
    1. Offline
      Infopartizan
      Infopartizan [Customers] 28 October 2025 06:51
      0

      I had a server update without problems without disabling WhatsApp accounts.

      Complaint
    2. Offline
      norielle
      norielle [Engineers] 28 October 2025 11:45
      0

      Hi, when you update and restarted the WA server, the "Disconnected" status is just temporary. The WA server has a delay before reconnecting the Accounts to ensure there will be no corrupted data. We suggest checking the WA server logs so you understand how it reconnects the accounts.

      Complaint
  5. Offline
    Rere2018
    Rere2018 [Customers] 29 October 2025 04:42
    0

    Hello,
    Can you re-enable the feature to read other apps' notifications in the SMS gateway app? It's incredibly useful.

    And can the next update add a 'Pairing Code' feature so we can connect to the Zender app without having two smartphones?
    Because the QR Code scanner in WhatsApp can't retrieve QR Codes from the smartphone's album.

    As shown in this image, sir...

    --------------------
    --------------------
    WAMANAGER (Indonesia)
    https://wa.raditek.co.id
    WA : (+62) 819-1400-5555
    Email : developer@raditek.co.id
    Complaint
  6. Offline
    irfan807
    irfan807 [Customers] 29 October 2025 19:30
    +1

    HI

    Thanks for the update. Can you please also work on updating the contacts managment. Like while adding contact there should be like
    First Name, Last Name, Phone Number, Custom Field 1 Custom Field 2, Company or business name, Address, City, Country
    These other fields could be optional but will be more beneficial because that's how most of the businesses manage the leads or contacts. I'll really appreciate that if you guys can add that into roadmap for next coming updates. 
    Thanks

    Complaint
    1. Offline
      niyalnagar
      niyalnagar [Customers] Tuesday at 14:56
      0
      29 October 2025 19:30, irfan807 says:

      HI

      Thanks for the update. Can you please also work on updating the contacts managment. Like while adding contact there should be like
      First Name, Last Name, Phone Number, Custom Field 1 Custom Field 2, Company or business name, Address, City, Country
      These other fields could be optional but will be more beneficial because that's how most of the businesses manage the leads or contacts. I'll really appreciate that if you guys can add that into roadmap for next coming updates. 
      Thanks

      Right 👍🏻 Good Feature

      Complaint
  7. Offline
    vinnyfm25
    vinnyfm25 [Customers] 29 October 2025 23:42
    0

    Hello, I'm using the latest version and the campaigns are not being paused, even though I pause them they continue to be sent.

    Complaint
  8. Offline
    es1234
    es1234 [Customers] 31 October 2025 08:03
    0

    Hi, any reason why the auto replies sending to wrong number, not the number that sending the message. it sent to +2 number. Tq

    Complaint
  9. Offline
    7figurefortune
    7figurefortune [Customers] 31 October 2025 23:51
    0

    How do I change the contact information on the homepage???? 

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 5 November 2025 16:15
      0

      You can change this by editing the template files.

      Complaint
  10. Offline
    alexvalencio
    alexvalencio [Customers] 1 November 2025 05:12
    0

    Whats is this??

    EXCEPTION FOUND
    Message: Undefined array key "notification_limit" at line 368
    File: /home/u716058118/domains/mydomain.com.br/public_html/system/storage/smarty/comp
    iled/7ca6cd0a8caa9a2092d6f6593d3590b6A2e2c1fbf_0.file_default.tpl.php

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 5 November 2025 16:14
      0

      Please create a bug report in the support center.

      Complaint
  11. Offline
    amirhamzh3000
    amirhamzh3000 [Customers] 2 November 2025 22:10
    0

    Hello, please respond to ticket number 2963. It has been 6 days since it was submitted.

    Complaint
    1. Offline
      norielle
      norielle [Engineers] 5 November 2025 16:14
      0

      We have replied.

      Complaint
  12. Offline
    chakib1
    chakib1 [Customers] 3 November 2025 02:14
    0

    After some hours it show that error and all whatsapp accounts disconected and can not generate qr code 

    --------------------
    Complaint
  13. Offline
    supportact
    supportact [Customers] 7 November 2025 20:45
    0

    Hi.  Auto reply can not send.  And generate wrong number. 

    Complaint
  14. Offline
    supportact
    supportact [Customers] 7 November 2025 21:27
    0

    hi . this is error. your apps generate number phone for auto reply. not sending properly

    please help.

    --------------------
    Complaint
    1. Offline
      supportact
      supportact [Customers] 7 November 2025 22:43
      0

      hi, i update latest version,  error for auto reply. i isend with my number but your apps reply to another number like attachemt. so no auto reply come to that number.


      example: 6281299999999  send to  message to auto reply, then this number 6281299999999 change to  +82549741211751.  strange.please update your apps .

      Complaint
      1. Offline
        supportact
        supportact [Customers] 9 November 2025 10:45
        0

        done, thank you for updating. i just update my new whatsapp server.

        Complaint
  15. Offline
    EngAnwar
    EngAnwar [Customers] 8 November 2025 00:43
    0

    Dear support ,

    The app works only in when i use vpn .

    if i did not open vpn i got loader for infinite loop with these console errors :

    Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
    auth:1 [DOM] Input elements should have autocomplete attributes (suggested: "current-password"): (More info: https://www.chromium.org/developers/design-documents/create-amazing-password-fo
    rms)     <input type=​"password" name=​"password" class=​"form-control" placeholder=​"كلمة المرور">​
    auth:1  Tracking Prevention blocked a Script resource from loading https://static.cloudflareinsights.com/beacon.min.js/vcd15cbe7772f49c399c6a5babf
    22c1241717689176015.
    36Tracking Prevention blocked access to storage for <URL>.
    echo.anycdn.link/socket.io/socket.io.min.js:1   Failed to load resource: net::ERR_NAME_NOT_RESOLVED
    fetch.min.js?v=c9ec252fba78382826713a4d2998d5db:3   Uncaught (in promise) TypeError: Failed to fetch
        at fetch.min.js?v=c9ec252fba78382826713a4d2998d5db:3:787
        at Array.forEach (<anonymous>)
        at fetch.min.js?v=c9ec252fba78382826713a4d2998d5db:3:762
        at <anonymous>:205:12
        at t.activateScript (rocket-loader.min.js:1:11855)
        at rocket-loader.min.js:1:11052
        at t.run (rocket-loader.min.js:1:11259)
        at P (rocket-loader.min.js:1:3128)
        at Object.callback (rocket-loader.min.js:1:2851)
        at t.run (rocket-loader.min.js:1:11340)
    (anonymous) @ fetch.min.js?v=c9ec252fba78382826713a4d2998d5db:3
    (anonymous) @ fetch.min.js?v=c9ec252fba78382826713a4d2998d5db:3
    (anonymous) @ VM579:205
    t.activateScript @ rocket-loader.min.js:1
    (anonymous) @ rocket-loader.min.js:1
    t.run @ rocket-loader.min.js:1
    P @ rocket-loader.min.js:1
    callback @ rocket-loader.min.js:1
    t.run @ rocket-loader.min.js:1
    (anonymous) @ rocket-loader.min.js:1
    (anonymous) @ rocket-loader.min.js:1
    KFOmCnqEu92Fr1Mu4mxK.woff2:1   Failed to load resource: net::ERR_NAME_NOT_RESOLVED
    KFOmCnqEu92Fr1Mu4mxK.woff2:1   Failed to load resource: net::ERR_NAME_NOT_RESOLVED
    [NEW] Explain Console errors by using Copilot in Edge: click
             
             to explain an error. 
            Learn more

    pleae help , I cant open ticket the support expired , i need this support only please .

    Complaint
  16. Offline
    Sergiozaninotti
    Sergiozaninotti [Customers] 8 November 2025 05:05
    +2

    There’s a problem with WhatsApp! All numbers got disconnected and just keep loading. If you close the app, it reconnects, but as soon as a new message arrives, it disconnects again!!

    DEBUG:

    17:57:12.111 [INFO ] [17625489...d1a2891b] Message received (content=Jsjdjd, from=554796895555@s.whatsapp.net, chat=554796895555@s.whatsapp.net, type=1)
    17:57:12.112 [DEBUG] [17625489...d1a2891b] Webhook skipped - receive_chats disabled

    --------------------
    Complaint
  17. Offline
    Luizdorielson
    Luizdorielson [Customers] 9 November 2025 05:01
    0

    Olá.. Após essas últimas atualizações, o chatbots envia mensagem para números que não existem e a normalização de números não está funcionando para +55 Br. Desenvolvi um plugin que envia licenças direto no Whatsapp do cliente, até a v3.9.7 a integração vo API funcionava perfeitamente, após isso, não funciona corretamente para números que não tem o dígito 9 no whatsapp. Antes tratava corretamente essa normalização....

    Complaint
  18. Offline
    Infopartizan
    Infopartizan [Customers] 10 November 2025 01:47
    0

    After the last update of the WhatsApp server, which you recommended to do in your telegram channel. Messages from WhatsApp accounts that were added earlier, before the update, are no longer sent. In order for them to start working again, you have to delete the session and add the WhatsApp account again.

    Complaint
  19. Offline
    ufanoando
    ufanoando [Customers] Tuesday at 17:11
    0

    Hi, I have been using this solutionwithout a problem for over a year, until today. I had not updated it because it wasn't necesary. But today, it stopped allowing people to connect their whatsapp accounts. So I finally upgraded the whatsapp binaries to the this version v3.9.8-fix-102525 but it's still giving the same error, the whatsapp accounts cannot connect. When you scan the QR code for a moment Zender says it's connected but aproximately 40 seconds later the whatsapp app, on the phone, says it couldn't connect. These are the logs: 

    03:50:48.483 [INFO ] [17628510...3dfbb519] Processing account connection event (old_status=1, new_status=2, whatsapp_id=598399832823:34@s.whatsapp.net)                                                                           
    03:50:48.484 [INFO ] [17628510...3dfbb519] WhatsApp pairing successful  

    03:50:48.484 [INFO ] [17628510...3dfbb519] Notifying PHP site about successful account link (site=https://zender.domain.com, whatsapp_id=598399832823:34@s.whatsapp.net)   

    03:50:48.731 [INFO ] [17628510...3dfbb519] Link notification sent successfully to PHP site (status=200, duration=247.14ms, notification_type=success, attempt=1, response_body={"status":200,"message":false,"data":false})       
    03:50:51.459 [INFO ] [17628510...3dfbb519] WhatsApp connected                                                                                 
    03:51:50.726 [INFO ] [17628510...3dfbb519] Processing account logout event (old_status=2, new_status=3)               
    03:51:50.727 [INFO ] [17628510...3dfbb519] Notifying PHP site about account unlink/disconnection (site=https://zender.domain.com)                                                                                             
        → https://XXXXXXX
    03:51:50.727 [INFO ] [17628510...3dfbb519] Session deleted and files cleaned up                                                         
    03:51:50.727 [INFO ] [17628510...3dfbb519] Session automatically cleaned up after WhatsApp logout                        
    03:51:50.727 [INFO ] [17628510...3dfbb519] WhatsApp logged out (reason=401: logged out from another device)    
    03:51:50.758 [INFO ] [17628510...3dfbb519] Link notification sent successfully to PHP site (status=200, duration=30.86ms, response_body={"status":200,"message":false,"data":false}, notification_type=failed, attempt=1) 

    I have tried running the whatsapp server on another server but there is no difference. Can you help me?

    Complaint
    1. Offline
      ufanoando
      ufanoando [Customers] Tuesday at 17:12
      0

      by the way, what is the telegram channel?

      Complaint
  20. Offline
    badboybackagain
    badboybackagain [Customers] Thursday at 20:00
    0

    I recently found that majority found that majority of my accounts were disconnected.

    Complaint
    1. Offline
      ufanoando
      ufanoando [Customers] Friday at 02:28
      0

      yeah, this software does not work anymore. I am waiting on them to give me a quote about their support service.

      Complaint
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